Respond with the right context
You know what the customer needs before you call, so the first conversation starts with answers instead of basic intake questions.
A better customer handoff from website to callback
Make it easy for customers to reach you, and easy for your team to follow through.
We install a complete lead intake and follow-up system on your current website. Your customer gets a simple way to request service. You get the details, the alert, the shared lead record, and the reminders needed to turn that inquiry into booked work.
Use the website you already have, or add the five-page website we build. Either way, we handle the setup.
- Customers can request service in under a minute from any phone
- You receive the service, urgency, location, and preferred callback time
- Every inquiry stays visible until your team has handled the next step
What improves for your business
A smoother experience for the customer, with less follow-up chaos for you.
Relay connects the moment a customer asks for help with the work your team already does next. Instead of relying on a generic form, a crowded inbox, and someone's memory, you get a repeatable process that is visible from the first request through the final outcome.
Keep the whole team aligned
Anyone covering the phone can see which inquiries are new, contacted, quoted, won, or still waiting for follow-up.
Follow up consistently
Quiet quotes and unfinished callbacks stay visible instead of depending on memory, sticky notes, or a crowded inbox.
Know what your website produces
Monthly reporting shows how customers reached you, what moved forward, and where your process can improve.
What you receive
The customer-facing intake, the team workflow, and the reporting behind both.
This is more than a website form. We configure the questions your customers see, where alerts go, how leads move through your process, when follow-up is due, and what you receive at the end of each month.
A guided service-request form
Customers answer questions tailored to your services, service area, urgency, and scheduling needs. You can update those questions from the portal.
Immediate lead alerts
You receive an email as soon as a request arrives. Relay Pro adds text alerts, with carrier registration handled for you.
An automatic customer confirmation
Customers know their request reached you and what to expect next, which gives them a reason to wait for your response.
One shared lead pipeline
Track every inquiry from new request through contact, quote, win, or close-out without searching through separate inboxes.
Follow-up reminders
Set the next action and let Relay surface the leads that need attention before the opportunity goes cold.
Fast call and note logging
Update a lead from your phone between jobs so your records stay current without creating another evening paperwork task.
Review requests after completed work
Relay Pro can automatically ask satisfied customers for a review when you mark a job as won.
Clear monthly reporting
See what came in, how quickly your team responded, what progressed, and what closed. Export your data to CSV whenever you need it.
Your lead journey
See every opportunity from the first request to the finished job.
Each request follows the same clear path. Your team can see what happened, what needs to happen next, and which opportunities need attention without asking around or rebuilding the story from messages.
That gives you a more consistent customer experience today and better information for improving your sales process over time.
Request receivedAlert deliveredCustomer contactedQuote sentJob wonReview requestedResults reported
Plans
Choose the response and follow-up tools your business needs.
Both plans include the same core customer intake and lead-management system. Relay Pro adds faster mobile notification, automated reputation tools, and another way to turn pricing questions into structured opportunities. Pricing is published so you can understand the offer before contacting us.
Relay
$149 onboarding + $69/month
3-month minimum on your own websiteA complete lead intake and follow-up system with guided forms, email alerts, customer confirmations, a shared pipeline, reminders, analytics, and monthly reporting. We install it on the website you already use.
See everything in RelayRelay Pro
$249 onboarding + $119/month
3-month minimum on your own websiteEverything in Relay, plus text alerts, automated review requests, the Instant Quote / Estimator widget, a second intake form, and priority support for businesses where response speed and reputation matter most.
See everything in Relay ProPrefer to start with visibility instead of a full system? The Website Report Card is $19/month with no setup fee. It measures what your current site produces and sends you a plain-English monthly summary. It is included with both Relay plans. Compare all options
Works with your setup
Keep your website, or let us build the complete customer-facing front door.
You do not need to replace a website that already represents your business well. We can install Relay behind it. When you need a new site too, we provide one defined five-page website package built around the same intake, tracking, and reporting system.
Keep your current website
- Works with Wix, WordPress, Squarespace, or a custom website
- We install, configure, test, and support the system for you
- No rebuild, migration, or platform change is required
Add a website when you need one
- + Website: $299 build + $59/month with either Relay plan
- Five pages, hosting, SSL, and two content updates each month
- One clearly defined website product instead of confusing site tiers
Start with a useful assessment
See how easy it is for a customer to reach you, and what happens after they do.
Send us your website address. We will review the request experience, the information you collect, the handoff to your team, and the places an opportunity can stall. You will receive a scored, plain-English assessment with the most important improvements first.
Get my free audit